Customer satisfaction is very important to me.
The products have a 14-day right of return as long as the product is still in its original condition and can be resold. The right of return does not apply to hygiene products, i.e. permanent bandages or custom-made products. When returning the product, the buyer is responsible for the postage costs of the returned product.
The return must also always be notified to the address firstname.lastname@example.org. This is how you get the return address and the payment return once agreed.
If the product is defective, the seller is responsible for the product's defect based on the provisions of the Consumer Protection Act regarding liability for defects. If your product has a manufacturing defect, please contact email@example.com immediately
In the online store, Masku takes place via PayPal with a PayPal account or Paytrail bank payments and card payments or business invoicing.
Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.
Paytrail Oyj, business ID: 2122839-7
The online store acts as a marketer of products and services and as a supplier of products to the customer. The online store takes care of the legal obligations related to the sale as well as other obligations defined by itself. If you want to complain or return the product, you should contact the online store from which the product was ordered.
Payment refund: If the order is returned or cancelled, the payment refund will be made using the same payment method with which the order was originally placed.
Orders are processed in 1-3 business days and after that, depending on the delivery method, the delivery time is about 2-4 business days. If your order is particularly urgent, you can send a message and if possible I will speed up the processing.
Order products that are not in stock, the processing time is 2-4 business days.
The stock is constantly replenished and the stock situation varies a lot, as the products are manufactured in small batches. If a certain product is out of stock and you want to be notified when it is back in stock, you can order an availability notification!