Customer satisfaction is very important to me.

The products have a 14-day right of return as long as the product is still in its original condition and can be resold. The right of return does not apply to hygiene products, i.e. reusable sanitary pads or custom-made products. When returning the product, the buyer is responsible for the postage costs of the returned product.

The return must also always be notified to the address reetta@ompelimomirage.fi. This is how you get the return address and the payment return once agreed.

If the product is defective, the seller is responsible for the product's defect based on the provisions of the Consumer Protection Act regarding liability for defects. If your product has a manufacturing defect, please contact reetta@ompelimomirage.fi immediately

You can pay using PayPal, online banking or card payments through Paytrail, or business invoicing.

Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com

The online store acts as a marketer of products and services and as a supplier of products to the customer. The online store takes care of the legal obligations related to the sale as well as other obligations defined by itself. If you want to complain or return the product, you should contact the online store from which the product was ordered.

Payment refund: If the order is returned or cancelled, the payment refund will be made using the same payment method with which the order was originally placed.

Orders are processed within 1–3 business days. After dispatch, delivery usually takes approximately 2–4 business days, depending on the shipping method. If your order is urgent, please get in touch and I will speed up processing if possible.

Made-to-order items that are not in stock are processed within 2–4 business days.

Products are made in small batches, so stock levels change frequently. If an item you want is sold out, sign up for a back-in-stock notification to hear when it is available again.